Support
Get help with Biaura. We're here to assist you.
Contact us
For technical support, feature requests, bug reports, or general inquiries, please email us:
Please include your iOS version, device model, and a description of the issue or question.
Common support topics
Restoring purchases
If you purchased Premium on one device and want to restore it on another device signed in to the same Apple ID, open Biaura → Settings → Restore Purchases. Your purchase is tied to your Apple ID, not your device.
Refund requests
All purchases are processed through the Apple App Store. For refund requests, contact Apple Support directly at support.apple.com or use the "Report a Problem" feature in your purchase history.
Headphones not working
Use stereo headphones for binaural beats so each ear receives its own channel. Room speakers let both ears hear both tones and do not reliably preserve that separation. A phone under a pillow does not solve this. Noise, pure tones and ambient sounds can be played through a speaker.
Sound quality issues
If sound is distorted or crackling, lower the volume and check the output device and connection. Use a comfortable level and pause if listening feels unpleasant. If the problem persists, send support your device model, iOS version and the selected sound.
Listening comfort
Start at a low volume and adjust gradually. Stop playback if you feel dizzy or uncomfortable, or if a sound makes symptoms worse. Take a quiet break and check the sound, volume and output device before listening again.
Feature requests
We welcome feedback and suggestions. If you have an idea for a new feature or improvement, please email us at [email protected]. We read every message.
