Support
Get help with Biaura. We're here to assist you.
Contact us
For technical support, feature requests, bug reports, or general inquiries, please email us:
Please include your iOS version, device model, and a description of the issue or question.
Common support topics
Restoring purchases
If you purchased Premium on one device and want to restore it on another device signed in to the same Apple ID, open Biaura → Settings → Restore Purchases. Your purchase is tied to your Apple ID, not your device.
Refund requests
All purchases are processed through the Apple App Store. For refund requests, contact Apple Support directly at support.apple.com or use the "Report a Problem" feature in your purchase history.
Headphones not working
Binaural beats require headphones to work. The effect depends on delivering two separate frequencies to each ear. If you play binaural beats through speakers, you will not perceive the beat. Make sure your headphones are properly connected.
Sound quality issues
If you experience distortion, crackling, or other audio issues, try lowering the volume. Binaural beats are most effective at a quiet, comfortable listening level. If the issue persists, contact us with your device model and iOS version.
Medical concerns
Biaura is not a medical device or medical advice. If you experience dizziness, discomfort, or any adverse effects, discontinue use immediately and consult a healthcare provider. If you have epilepsy, heart conditions, or are pregnant, use caution and consult a doctor before using binaural beats.
Feature requests
We welcome feedback and suggestions. If you have an idea for a new feature or improvement, please email us at [email protected]. We read every message.
